Karnataka Bank Limited
Customer Complaint Analysis: 2010-2011
A.
|
No. of complaints pending at the beginning of the year. |
26 |
|
Number of complaints received during the year. |
13227 |
|
Number of complaints redressed during the year. |
13205 |
|
Number of complaints pending at the end of the year. |
48 |
B. Awards passed by the Banking Ombudsman
|
No of unimplemented awards at the beginning of the year. |
Nil |
|
No of awards passed by the Banking Ombudsman during the year. |
01 |
|
No of awards implemented during the year. |
01 |
|
No of unimplemented awards at the end of the year. |
Nil |
C.Analysis of complaints received from 01.04.2010 to 31.03.2011
|
Sl.No. |
Cause |
Complaints received during the period from |
|
01-04-2010 to 31-03-2011 |
||
|
1 |
Loans & Advances related. |
55 |
|
2 |
Deficiency in customer service. |
19 |
|
3 |
Systems & Procedures. |
09 |
|
4 |
Staff behaviour. |
30 |
|
5 |
Collection of instruments OBC / BPC / Clearing etc. |
08 |
|
6 |
NRI Accounts / Service. |
01 |
|
7 |
Alleged bribery. |
02 |
|
8 |
Recovery related. |
02 |
|
9 |
Alleged Fraud. |
-- |
|
10 |
ATM related. |
13037 |
|
11 |
Miscellaneous. |
64 |
|
Total |
13227 |
|
D. The time taken for disposal of complaints was as under:
|
Sl.No. |
Period |
No. of complaints disposed |
|
1 |
1-15 days. |
13061 |
|
2 |
16-30 days. |
52 |
|
3 |
31-90 days. |
65 |
|
4 |
Beyond 91 days. |
27 |
|
Total |
13205 |
|