FAQs on ATMs

Q. 1   What is an ATM?

Ans. An ATM or the Automated Teller Machine is a computerised machine that provides the customers of banks, the facility of accessing their accounts, for dispensing cash and to carry out other financial/non-financial transactions without the need of actually visiting a bank branch.

Q. 2.   What type of cards can be used at Karnataka Bank ATM?

Ans.  ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used in Karnataka Bank ATMs for doing various transactions. Karnataka Bank has tie up arrangement with VISA, Cash Tree and NFS Networks.

 Q. 3.  What are the services/facilities available at ATMs?

Ans. In addition to cash dispensing, ATMs may have many services/facilities such as:

·         Account Information

·         Cash Deposit

·         Regular bills Payment

·         Purchase of Re-load Vouchers for mobile

·         Mini/Short Statement

·         Funds Transfer between own accounts

·         PIN change

·         Enquiry loan schemes

·         Request for  Cheque book/Statement

The Services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

Q.4. How can one transact at an ATM?

Ans. For doing a transaction at ATM, the customer should insert his/her card in the slot provided in the ATM and remove the card and follow the menu screen displayed on the ATM screen.

Q.5. Can Karnataka Bank card be used at any bank ATM in the country?

Ans. Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

Q.6. What is a Personal Identification Number (PIN)?

Ans.  PIN is the numeric password for accessing the account through the ATM. The PIN is provided to the customer by the bank while issuing the card. For security reasons, card holders are advised to change this PIN to a new PIN of their choice. The PIN number should not be written on the card, card pouch or disclosed to anybody, as in such cases the card can be misused if card is lost or stolen.

Q. 7. What should one do if he forgets PIN or the card is sucked in by the ATM?

Ans. The Karnataka Bank ATMs are provided with Dip Card reader and hence the card will not be swallowed by the machine. However, other banks ATMs have card readers where the card goes inside the machine and comes out after the transaction is completed. When card gets captured in the machine, customer may contact the card issuing bank branch for a new card as the captured card will be destroyed.

Q. 8. What should be done if the card is lost /stolen?

Ans. The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such card.

Karnataka Bank card holders have to call the Customer Care Centre at the following numbers immediately for blocking their card if it is lost /stolen.

Toll Free: 1800-425-1444

For all lines: 080-22021500

They may also report the loss of card to the branch from where they have obtained the debit card.

Q. 9.  Is there any minimum and maximum cash withdrawal limit per day?

Ans. Yes, Currently Karnataka Bank debit card holders can withdraw up to `15,000/- per day in bank’s own ATMs and `10,000/- per day in Other Bank ATMs, with a minimum of `100/-. Other Bank card holders can withdraw maximum of `10,000/- per day.

Q. 10. Do banks levy any service charge for use of other bank ATMs?

Ans. Five transactions per month including both Financial and Non-financial transactions are free for Savings Bank account holders. Beyond this, i.e., from the sixth transaction onwards, bank will charge `20/- per transaction. For other account holders bank will charge `20/- per transaction.

Q. 11. What is the recourse when cash is not disbursed by an ATM but the amount gets debited to the account?

Ans. The customer should lodge a complaint with the card issuing bank branch.

Q.12. How many days would the bank require to re-credit the account for such wrong debits?

Ans. As per the RBI instructions, banks should re-credit such wrongly debited amounts within 7 working days from the date of lodging of complaint by the customer.

Q.13. Are the customers eligible for compensation for delays beyond 7 working days?

Ans. Yes. Banks will have to pay the customer a penalty of `100/- per day for delays beyond 7 working days, provided the complaint should have been lodged within 30 days from the date of transaction. This shall have to be credited to the account of the customer without any claim being made by the customer.

Q.14. In case the compensation is not credited as mandated, what recourse does the customer have?

Ans. The customer may lodge a complaint with the local Banking Ombudsman, if the bank does not respond.