Providing Financial Services through BC
Bank has launched its programme for providing Banking Services through smart card based business transactions in 69 villages having population above 2000, through 50 identified Branches under Financial Inclusion using the Business Correspondents (BC) model.
Bank has constituted a Grievance Redressal Machinery for redressing complaints if any, about services rendered by Business Correspondents. The Grievance Redressal Officer shall ensure that the grievances received from the clients / members of the public are satisfactorily responded to promptly, but in any case within 60 days from the date of lodging of the complaint by the complainant, failing which the complainant may have the option to approach the Office of the Banking Ombudsman concerned for Redressal of his grievance/s.
The First Level of Customer Redressal Officer to be displayed in BC premises is the Name and Address of the Branch Manager of the Base Branch.
The second Level of Customer Redressal Executive is the Regional Head of the particular Region under which the villages is situated.
The third Level of Customer Redressal Executive is the General Manager (Financial Inclusion) at Corporate Office, Mangalore
Name of the Regions and branches implementing the above model and the contact address/ number of the Grievance Redressal Officer are furnished below:
List of Grievance Redressal Officers Click here
List of Villages allotted by SLBC and BC to our Bank Click here