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Grievance Redressal:

It is the endeavour of the bank to give hassle free service to all its customers at all times. There may be rare occasion when customers feel that service levels are not up to their expected level and their enquiry/grievances/complaints raised at the branch counters are not attended to properly.

Step 1 :In such a situation Customers are requested to approach the Branch Head for the redressal of their enquiry/grievances/complaints.

Step 2 : However, there may be instances when customer is not satisfied with the reply of Branch Head, he/she may have the option to contact our Regional Office.

To get the details of Regional Office please, click here

Step 3 : If you feel you are not satisfied with the reply of Regional Head you may approach to our Head Office

To get the details of Head Office please, click here

To lodge your complaint online, click here.


Please take note that the first point for redressal of complaints is the Bank itself. You may approach Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.

  1. To get the addresses, area of operation and telephone/fax number(subject to correction) of Banking Ombudsman, click here

  2. To download the Banking Ombudsman Scheme - 2006, click here

  3. Name & address of Karnataka Bank’s Principal Nodal Officers/Nodal Officers for different Regions under Banking Ombudsman Scheme - 2006,click here


  • Customer Complaints Analysis – 2016-17, click here

  • Grievance Redressal committee for Business Correspondent Service, click here

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