It is the
endeavour of the bank to give hassle free service to all its
customers at all times. There may be rare occasion when customers
feel that service levels are not up to their expected level and their
enquiry/grievances/complaints raised at the branch counters are not
attended to properly.
Step 1 :In such a situation Customers are requested to approach the Branch Head for the redressal of their enquiry/grievances/complaints.
Step 2 : However, there may be instances when customer is not satisfied with the reply of Branch Head, he/she may have the option to contact our Regional Office.
get the details of Regional Office please,
Step 3 : If you feel you are not satisfied with the reply of Regional Head you may approach to our Head Office
get the details of Head Office please,
lodge your complaint online,
take note that the first point for redressal of complaints is the
Bank itself. You may approach Banking Ombudsman only if the complaint
is not resolved at the Bank level within a month.
get the addresses, area of operation and telephone/fax number(subject to correction) of Banking Ombudsman,
download the Banking Ombudsman Scheme - 2006,
& address of Karnataka Bank’s Principal Nodal Officers/Nodal Officers for
different Regions under Banking Ombudsman Scheme
- 2006,click here
Complaints Analysis – 2015-16,
Redressal committee for Business Correspondent Service,