1.0 It is the endeavour
of the bank to give hassle free service to all its customers at all times. Still
there may be occasions when customers feel that service levels are not up to
the expected level and their enquiry/grievances/complaints raised at the branch
counters are not attended to properly. In such a situation customers are
requested to approach the branch head for the redressal
of their grievances/complaints. Prominent notification in this regard within
the office premises of all the branches is arranged for. However, if they feel
that matter requires to be attended at higher level, they may address their
complaints to any of the officials listed hereunder.
|
2.0 Head Office:
|
|
Chief Manager
Karnataka Bank
Ltd
Vigilance Department,Head Office
Mahaveera Circle
MANGALORE - 575
002
Tel: 0824-2228341
Fax:0824-2225588
e-mail:
|
|
3.0 Regional Offices:
|
|
3.1
|
The Deputy
General Manager
Karnataka Bank
Ltd
Regional Office,
P.B.No.5171 Mohan Mansion
105, Kasturba Road
BANGALORE - 560 001
Tel: 080-22955800
Fax 080-22245034
e-mail:
|
3.2
|
The Assistant
General Manager
Karnataka Bank
Ltd
Regional Office,
171, Thambu Chetty Street
P.B.NO.1878
CHENNAI - 600 001
Tel: 044-23453220
Fax 044-23453224
e-mail:
|
|
3.3
|
The Deputy General
Manager
Karnataka Bank
Ltd
Regional Office,
M-13, (A), Punj
House, 1st floor,
Connaught Circus
NEW DELHI - 110 001
Tel: 011-23411588
Fax 011-23417248
e-mail:
|
3.4
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
Neeligin Road, New
Cotton Market
HUBLI 580 029
Tel: 0836-2354946
Fax 0836-2350109
e-mail:
|
|
3.5
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
P.B.No.746
Kodialbail
MANGALORE 575 003
Tel: 0824-2229826
Fax 0824-2229828
e-mail:
|
3.6
|
The Deputy
General Manager
Karnataka Bank
Ltd
Regional Office, 2
nd 'E' Block,"The
Metropolitan"
Plot No.,C 26& 27
Bandra - Kurla
Complex ,
Barndra (East)
MUMBAI 400 051
Tel: 022-26572804
Fax 022-26572819
e-mail:
|
|
3.7
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
New Kantharaje Urs Road,
Kuvempunagar
MYSORE 570 023
Tel: 0821-2343062
Fax 0821-2545639
e-mail:
|
3.8
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
Savalanga Road,
P.B.No.132
SHIMOGA 577 201
Tel: 08182-227001
Fax 08182-227002
e-mail:
|
|
3.9
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
Plot No 50,First Floor,Road No 3,
Srinagar Colony,Banjara Hills
Hyderabad 500 073
Tel: 040-23732072
Fax 040-23732074
e-mail:
|
3.10
|
The Asst. General
Manager
Karnataka Bank
Ltd
Regional Office,
First floor,Office no 111,
Diamond Prestige,
41A,AJC Boase Road,
Kolkata-700 017
Tel: 033-22268581/582/583
Fax 033-22268580
e-mail:
|
4.0 Customers are also free to
take recourse to the following authorities.
a) Directorate of Public Grievances,
Government of India, Cabinet
Secretariat, Sansad Marg, New Delhi.
b) The Banking Ombudsman
c)The District Consumer Forum
under Consumer Protection Act 1985
<<Download Banking Ombudsman Scheme - 2006>>
The scheme is available in RBI website at rbi.org.in.
The addresses, area of operation and telephone/fax number (subject to
correction) at 15 centres of Banking Ombudsman are as
follows:
|
|
Address of the office of Banking Ombudsman
|
Area of Operation
|
Telephone/Fax No.
|
|
1.
|
C/O Reserve Bank
of India
La Gajjar Chambers
Ashram Road
AHMEDABAD 380 009
|
Gujarat
Union Territories of Dadra & Nagar
haveli, Daman & Diu
|
Tel: 26582357, 26586718
Fax: 079-26583325
|
|
2.
|
C/O Reserve Bank
of India
10/3/8, Nrupathunga Road
BANGALORE 560 001
|
Karnataka
|
Tel: 22210771, 22275629
Fax: 080-22244047
|
|
3.
|
C/O Reserve Bank
of India
Hoshangabad Road
P.B.No.32
BHOPAL 462 011
|
Madhya Pradesh
& Chattisgarh
|
Tel: 2573772, 2573776
Fax: 0755-2573779
|
|
4.
|
C/O Reserve Bank
of India
Pt.Jawaharlal Nehru Marg
BHUBABESHWAR 751
001
|
Orissa
|
Tel: 2418007,
2418008
Fax: 0674-2418006
|
|
5.
|
C/O Reserve Bank
of India
New Office Building
Sector-17, Central Vista
CHANDIGARH 160 017
|
Himachal Pradesh, Punjab & Union Territory
of Chandigarh
|
Tel: 2709589, 2721011
Fax: 0172-2721880
|
|
6.
|
C/O Reserve Bank
of India
Fort Glacis, Post Box
No.40
16, Rajaji Salai
CHENNAI 600 001
|
Tamilnadu, Union
Territories of Pondicherry,
Andaman & Nikcobar
|
Tel: 25341645, 25341619
Fax: 044-25341607
|
|
7.
|
C/O Reserve Bank
of India
Station Road
Pan Bazar
GUWAHATI 781 001
|
Assam, Meghalaya, Arunachal
Pradesh, Manipur, Mizoram, Nagaland
& Tripura
|
Tel: 2542556, 2540445
Fax: 0361-2540445
|
|
8.
|
C/O Reserve Bank
of India
6-1-56, secretariet Road
Saifabad
HYDERABAD - 500 004
|
Andhra Pradesh
|
Tel: 23210013, 23243970
Fax: 040-23210014
|
|
9.
|
C/O Reserve Bank
of India
Ram Bagh Circle
Tonk Road, P.B.No.12
JAIPUR 302 004
|
Rajasthan
|
Tel: 2570357, 2570392
Fax: 0141-2562220
|
|
10
|
C/O Reserve Bank
of India
M.G Road
P.B.No.82
KANPUR 208 001
|
Uttara Pradesh (excl. Dist of Ghaziabad) & Uttaranchal
|
Tel: 2361191, 2310593
Fax: 0512-2362553
|
|
11
|
C/O Reserve Bank
of India
15, Nethaji Subhas Road
KOLKATA 700 001
|
West Bengal &
Sikkim
|
Tel: 2206222, 2205580
Fax: 033-2205899
|
|
12
|
C/O Reserve Bank
of India
Garment House
Dr.Annie Besant Road
WORLI, MUMBAI 400
018
|
Maharashtra & Goa
|
Tel: 24924607, 42960893
Fax: 022-24960912
|
|
13
|
Jeevan Bharati
Building
Tower No.1, 7th
Floor
124, Connught Circus
NEW DELHI 110 011
|
Delhi, Haryana,
Jammu & Kashmir, Ghaziabad
Dist of U.P.
|
Tel: 23725445, 23710882
Fax: 011-23725218
|
|
14
|
Biscomaun Towers
2nd
Floor, West Ghandhi
Maidan
PATNA 800 001
|
Bihar & Jharkhand
|
Tel: 2206308
Fax: 0612-2661907
|
|
15
|
C/O Reserve Bank
of India
Bakery Junction
THIRUVANATHAPURAM
695 033
|
Kerala & Union Territory of Lakshadweep
|
Tel: 2332723, 2329676
Fax: 0471-2321625
|
Name & address of Nodal Officers/ Principal
Nodal Officers under Banking Ombudsman Scheme, 2006:
|
Sl
No.
|
Name of the Nodal Officer
|
Designation
|
Postal Address
|
Phone Nos.
Office/mobile/fax
|
E-mail address
|
|
1
|
Shri B.Vittal Rao
Principal Nodal Officer for Karnataka
|
Deputy General Manager
|
P.B.No.5171,
3rd Floor,
Mohan Mansion
Kasturba Road
Bangalore-560 001
Karnataka State
|
080-22955807
9448288709
080-22245034
|
|
|
2
|
Shri H.S.Rudraiah
Nodal Officer
|
Assistant General Manager
|
P.B.No.499,
CTS-122/108 2nd Floor
Neeligin Road
New Cotton Market
Hubli-580 029
Karnataka State
|
0836-2354946
9845541870
0836-2350109
|
|
|
3
|
Dr. C.Anandrama Upadhya
Nodal Officer
|
Assistant General Manager
|
P.B.No.746,
D.No.13-10-1271
Karnataka Bank Bldg
PVS Road,
Kodialbail Post
Mangalore-575 003
Karnataka State
|
0824-2229825
9880032560
0824-2229828
|
|
|
4
|
Shri Manjunatha Bhatta B K
Nodal Officer
|
Assistant General Manager
|
P.B.No.15,
#561, New Kantharaje
Urs Road,
Kuvempunagar
Mysore -570 009
Karnataka State
|
0821-2343062
9845105492
0821-2545639
|
|
|
5
|
Shri H.P.Ravindranath
Hande
Nodal Officer
|
Assistant General Manager
|
P.B.No.132,
Karnataka Bank Bldg
Savalanga Road
Shimoga-577 201
Karnataka State
|
08182-227001
9449595537
08182-227002
|
|
|
6
|
Shri Subashchandra Puranik
Principal Nodal Officer
|
Deputy
General Manager
|
M-13, (A), Punj House, 1st
Floor,
Connaught Circus
New Delhi -110
001
Delhi State
|
011-23411588
9811109691
011-23417248
|
|
|
7
|
Shri S.Ravi
Principal Nodal Officer
|
Assistant
General Manager
|
P.B.No.1878, No.324
Karnataka Bank Bldg
Thambu Chetty
Street
Chennai-600 001
Tamilnadu State
|
044-23453221
9840731978
044-23453224
|
|
|
8
|
Shri M.S.Mahabaleshwara Bhat
Principal Nodal Officer
|
Deputy
General Manager
|
2nd E Block"
"The Metropolitan"
Bandra Kurla
Complex,
Bandra East
Mumbai-400 051
Maharashtra State
|
022-26572742
9930144935
022-26572819
|
|
|
9
|
Shri Nirmal Kumar Kechappa Hegde
Principal Nodal Officer
|
Assistant
General Manager
|
1stFloor,8-3-1084/1
Srinagar Colony
Banjara Hills
,
Hyderabad-500 073
Andhra Pradesh State
|
040-23732076
8008143162
040-23732074
|
|
|
10
|
Shri Gokuldas Pai
Principal Nodal Officer
|
Assistant
General Manager
|
1stFloor,Office no 111,
Diamond Prestige,
41A,AJC Boase Road,
Kolkata-700 017
West Bengal State
|
033-22268581
033-22268582/583
|
|
|
Address
of Controlling Office:
Karnataka
Bank Ltd.,
Vigilance
Department
Head
office,
Mahaveera Circle, Kankanady
Mangalore- 575 002
Karnataka State
Ph.0824-2228341 &
2228361
|
|
Customers can also approach any one of the following executives in case of need, if necessary:
|
Sl. No
|
Designation & Address |
Telephone/Fax No. |
Functions |
|
1 |
The Deputy General Manager,
Planning & Development Department Karnataka Bank Ltd., Head office,
Mahaveera Circle, Kankanady Mangalore - 575 002 (Karnataka State)
|
Tele: 0824 - 2228323
FAX: 0824-2225587
|
For Personal Banking (Deposits)
|
|
2 |
The Deputy General Manager,
CREDIT DEPARTMENT (RFD) Karnataka Bank Ltd., Head office,
Mahaveera Circle, Kankanady Mangalore - 575 002 (Karnataka State)
|
Tele: 0824 - 2228110 FAX: 0824-2228155 |
For Retail Banking & Personal Banking, Rural /Agricultural Banking and SME etc
|
|
3 |
The Deputy General Manager,
CREDIT DEPARTMENT (LCFD)
Karnataka Bank Ltd., Head office,
Mahaveera Circle, Kankanady Mangalore - 575 002 (Karnataka State)
|
Tele: 0824 - 2228154 FAX: 0824-2228173 |
For Loans & Advances etc.
|
|
4 |
The Managing Director & C.E.O,
Karnataka Bank Ltd.,
Head office, Mahaveera Circle, Kankanady Mangalore - 575 002 (Karnataka State)
|
Tele: 0824 - 2228282 FAX: 0824-2225588 |
Chief Executive Officer |
|
|